Cancellation Policy Effective Date: July 17, 2026 This document outlines the protocols for cancellations, refunds, and ride credits at 1 STOP Medical Transportation. Our policies may evolve; all revisions will be updated on our website. Cancellation Procedures Notice Period & Terms 48+ hours notice You are eligible for a complete refund, excluding a 3% processing fee (minimum $10) for non-refundable merchant costs. We appreciate your early communication. 24–48 hours notice You may select one of the following: • a 50% refund (minus a 3% processing fee, $10 minimum), or • a 100% digital ride credit (valid for 90 days). Select the option that best serves your situation. Less than 24 hours notice Cancellations made within 24 hours of your arrival time are not eligible for refunds or credits, as that vehicle and driver were reserved exclusively for you. Emergencies (e.g., hospitalization or bereavement) Upon receipt of valid documentation, we issue a full refund or credit—handled with sensitivity and care on a case-by-case basis. Additional Information Ride Credits If you choose a credit over a refund: • Your credit will be sent via email or text message. • Credits are applicable to any new booking within 90 days. • Credits cannot be transferred and have no cash value. Emergency Cancellations For cancellations due to medical emergencies, hospital admission, or family loss, please email info@1stopmedicaltransit.com with: • A brief explanation of the circumstances, and • Official documentation (e.g., medical forms, discharge papers, or an obituary). We review every request with genuine compassion. Punctuality • Our drivers will wait for a maximum of 15 minutes at the designated pickup spot. • If you are not present without notifying us, the trip is considered a no-show and subject to full charges. • If you anticipate being late, please contact us immediately to see if we can adjust the schedule. Service Disruptions If we must delay or cancel your transport because of weather, traffic, or unforeseen events: • We will inform you at the earliest possible time. • You can choose to: – Reschedule at no extra cost, or – Receive a full refund. Booking Confirmation After booking, please check your confirmation via text or email. Verify that all pickup and drop-off details are correct to avoid service errors or additional fees. Refund Processing • Refund and credit requests are typically processed within 5–7 business days of the cancellation. • Transaction fees from Stripe cannot be refunded. • You will receive an email confirmation once your refund or credit has been finalized. Group Bookings For multi-passenger or group reservations, cancellation terms apply to each individual passenger unless noted otherwise. Contact us for specific group policy details. Support & Escalations If you have questions about a cancellation or refund: • Please contact our customer support team first. • If you believe your situation requires further review, you may request to speak with a manager for a secondary assessment.