Frequently Asked Questions
How reliable are your pickup times?
We pride ourselves on 99% on-time performance, ensuring you never miss an appointment.
Are the vehicles wheelchair accessible?
Every vehicle in our fleet is fully ADA-compliant and equipped with hydraulic lifts or ramps.
What areas do you provide service in?
We currently serve the greater Phoenix metropolitan area and surrounding suburbs within 50 miles.
Do you offer service on weekends?
Yes, our transport services operate 24/7, including weekends and all major holidays.
Can a family member ride with me?
Absolutely. One companion is welcome to travel with you at no additional cost.
How far in advance should I book?
We recommend booking at least 24-48 hours in advance to guarantee your preferred time slot.
Do you accept medical insurance?
We accept various insurance plans and can provide invoices for reimbursement. Please call to verify.
All drivers carry certifications?
Yes, all drivers are CPR, First Aid, and PASS (Passenger Assistance Safety and Sensitivity) certified.
What is your cancellation policy?
Cancellations made 2 hours prior to scheduled pickup incur no charge.
Do you provide long-distance transport?
Yes, we offer specialized rates for long-distance non-emergency medical transportation.
Are vehicles cleaned between rides?
We maintain strict sanitization protocols, cleaning every vehicle thoroughly after each passenger.
Can you wait during my appointment?
We offer 'Wait and Return' services where the driver stays on-site for your convenience.
Is oxygen allow in the vehicle?
Yes, our staff is trained to handle and secure portable oxygen equipment safely.
What if my appointment runs late?
Simply call our dispatch and we will adjust your return trip pickup time immediately.
Do you offer door-to-door service?
We provide full door-to-door assistance, including help getting in and out of the vehicle.
What types of payments are accepted?
We accept all major credit cards, bank transfers, and secure online portal payments.
Are your vehicles smoke-free?
To ensure a healthy environment for all clients, every vehicle is strictly smoke-free.
Can I book recurring rides?
Yes, we can schedule recurring transport for ongoing treatments like dialysis or physical therapy.
Is there a weight limit for lifts?
Our heavy-duty hydraulic lifts are rated for up to 800 lbs to accommodate various mobility needs.
How are drivers background checked?
Drivers undergo rigorous background checks, drug screenings, and driving record reviews annually.